Privacy Policy

Effective Date: 1 January 2025

Tweed Palliative Support Inc. and Wedgetail Retreat ("we," "us," or "our") takes seriously the privacy of those that visit our website and is committed to protecting the privacy and confidentiality of your personal information. We have established this Privacy Policy to outline how we collect, use, disclose, and safeguard your information when you visit our website (https://www.tweedpalliativesupportandwedgetailretreat.com/) or interact with our services. 

By accessing this website (https://www.tweedpalliativesupportandwedgetailretreat.com/), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Contact details (e.g., email address, phone number, mailing address)

  • Donation details (e.g., amounts, dates, payment methods)

  • Information you provide via forms or inquiries

Non-Personal Information

  • Browser type and version

  • Device information

  • IP address

  • Cookies and usage data (e.g., pages visited, time spent on the website)

2. How We Collect Information

We collect information in the following ways:

  • When you fill out forms on our website (e.g., contact forms, donation forms, or volunteer applications)

  • When you subscribe to our newsletters or mailing lists

  • Automatically through cookies and tracking technologies when you interact with our website

3. How We Use Your Information

We use the information collected to:

  • Provide and improve our services

  • Respond to inquiries and requests

  • Process donations and issue receipts

  • Send updates about our programs, events, and fundraising campaigns

  • Comply with legal and regulatory requirements

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Trusted third-party service providers both locally and internationally who assist in delivering our services (e.g., payment processors, email marketing platforms)

  • Authorities when required by law or to protect our rights, safety, or property

5. Data Security

We implement appropriate technical and organisational measures to safeguard your personal information. However, no data transmission or storage system can be guaranteed 100% secure. By using our website, you acknowledge and accept this risk.

6. Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse website traffic and usage. You can control or disable cookies through your browser settings, but some website functionality may be affected.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

8. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information

  • Correction: Request correction of inaccurate or incomplete information

  • Erasure: Request deletion of your information

  • Objection: Object to certain uses of your information

  • Complaints: Make a complaint about the usage of your information 

To exercise these rights, please contact us using the details below.

We attempt to respond to all questions and complaints submitted by email within 48 hours. However as we are a charity run by volunteers response times may vary. 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on this page, with the updated date noted at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Tweed Palliative Support Inc and Wedgetail Retreat
12 Wedgetail Court, Dulguigan NSW 2484 

Office hours Monday - Friday from 9am to 3pm 

Phone on (02) 6672 8459 

Email at info@tweedpalliativesupportandwedgetailretreat.com

By using our website, you consent to the terms outlined in this Privacy Policy.